LumieNur Return Policy
Your Satisfaction Guaranteed
At LumieNur, your satisfaction stands as our foremost priority. We take immense pride in presenting you with the highest-quality skincare products, and we are unwavering in our commitment to ensuring your shopping experience remains exceptional. To ensure absolute clarity and transparency, we kindly request you to review our return policy thoroughly.
Authorized Online Seller
Please Note: This return policy pertains exclusively to purchases made on LumieNur.com. If the product you wish to return or exchange was not procured through LumieNur.com, we strongly recommend returning it to the original point of purchase for resolution. We do not authorize any other online sellers.
LumieNur Authorized Retailers Disclosure
LumieNur maintains an extensive network of authorized retailers worldwide. However, each storefront, salon, spa, medical professional, or any other authorized retailer of LumieNur products operates independently as a third-party business entity. These entities are authorized to resell our product line, and we, as distributors, do not engage in hiring, training, supervising, or establishing distinct business policies for any Retail Location or its personnel. Nevertheless, we maintain a relationship with the Ownership Teams and will be pleased to connect with the location to address any concerns.
Returns and Exchanges
Exchange Only, Within 14 Days
We understand that skincare products may yield varying results, and we aspire for you to adore your purchase. Hence, we facilitate exchanges within a 14-day window from the original purchase date. To qualify for an exchange, the following criteria must be met:
- The product must be returned unused and in its original, unopened packaging.
- The exchange request should be accompanied by the original receipt provided during purchase.
Please Note: Items that are labeled as “SALE” are considered final sales and are non-returnable for exchange, credit, or refund. We recommend thorough consideration before selecting sale items.
Initiating Skincare Product Exchange
If you wish to exchange a skincare product within the stipulated 14-day period, please adhere to these steps:
- Visit on of our autosized locations or contact our dedicated customer service team at [email protected] to commence the exchange process.
- Ensure the product remains in its original, unused condition, with the packaging intact.
- Present the original purchase receipt.
- After assessing the product’s condition and verifying compliance with the above criteria, we will gladly assist you in selecting an alternative product of equivalent value.
Please be aware: LumieNur does not offer refunds for skincare products. Our unwavering commitment to providing you with top-tier products is reflected in our exchange policy, which is devised to ensure your satisfaction.
- Return shipping fees are non-refundable, and the cost of shipping for the exchanged product is the sole responsibility of the customer.
- Once a skincare product has been opened or used, it cannot be returned for exchange.
At LumieNur, your contentment is our paramount concern. All our products are brand new and subject to stringent quality inspections. We take great care to demonstrate these products on your skin during the purchase to guarantee they align with your expectations. Furthermore, our return policy is prominently displayed in-store for your reference.
We extend our heartfelt gratitude for selecting LumieNur. We eagerly anticipate the opportunity to serve you and contribute to the realization of the radiant skin you deserve.
Should you have any inquiries or require further assistance, please do not hesitate to reach out to us at [email protected].